NDIS ORDERING / QUOTES / INVOICES
Order Arco Brush with NDIS funding
Arco can supply product information, quotes and invoice details for participants, families, OTs, support coordinators and plan managers. Funding decisions are individual and rest with the participant, their plan and the relevant NDIS decision-maker.
ORDERING PATHWAYS
Choose the pathway that matches the participant's plan management.
Self-managed
Who it applies to: Participants or families who pay directly and claim through a self-managed NDIS budget.
What they do: Buy online or ask Arco for product and invoice details before purchase.
What Arco sends: Product details and a tax invoice that includes relevant invoice fields.
What happens next: The participant decides whether to claim through their NDIS portal according to their plan.
Plan-managed
Who it applies to: Participants using a plan manager.
What they do: The participant, family, OT, support coordinator or plan manager requests a quote or invoice support.
What Arco sends: Product information, quote details and invoice information for review.
What happens next: The plan manager confirms whether the purchase can proceed under the participant's plan.
NDIA-managed
Who it applies to: Participants whose supports are agency-managed.
Arco currently supports self-managed and plan-managed pathways. NDIA-managed participants should check with their support coordinator, plan manager or NDIA contact before ordering.
Arco does not state that NDIA-managed funding will be accepted or approved.
PURCHASE ORDERS
Purchase order support
Yes, if emailed to Arco and confirmed before dispatch.
Send purchase order questions to smile@sleekteethwhitening.com.au or call 0434 393 877. Include the participant name, requester details, quantity, purchase order number if available, and any plan-manager requirements.
INVOICE DETAILS
What appears on an Arco invoice
Plan managers can reject invoices that are missing required details, so Arco invoice requests are structured to make review easier.
- ABN: 17 646 677 161
- Participant name field
- Participant NDIS number field
- Item description
- Support category: Low Cost Assistive Technology (Consumables)
- Line item code: 03_090000000_0103_1_1
- Date of supply
- GST treatment
SUPPORT CATEGORY
NDIS support category and line item
Support category: Low Cost Assistive Technology (Consumables)
Line item code: 03_090000000_0103_1_1
Current item: Arco Brush Starter Kit - AUD $395
Replacement mouthpiece: AUD $25; recommended replacement about every 6 months
This information is supplied to assist ordering and invoice review. Categorisation depends on the participant's plan and should be confirmed with the plan manager, support coordinator or NDIA contact. Arco does not guarantee NDIS funding approval.
REQUEST FORM
Request a quote, invoice help or product documentation
You can also email smile@sleekteethwhitening.com.au or call 0434 393 877.
TIMING AND POLICY
Quote, invoice, shipping and warranty details
Quote turnaround: 1 business day
Invoice turnaround: 1 business day
Australian shipping timeframe: 3-5 business days after payment or order confirmation
Warranty: 12 months on the device. Mouthpieces are consumable replacement parts.
Returns/trial policy: Because Arco Brush is an oral-care product, opened or used mouthpieces cannot be returned for change of mind. Faulty products are handled in line with Australian Consumer Law.
FAQ
NDIS ordering questions
Is Arco Brush covered by NDIS?
Arco Brush may be considered in some circumstances. Funding decisions are individual and depend on the participant's plan, goals, budget and evidence. Arco does not guarantee funding approval.
Can my plan manager be invoiced?
Arco can provide quote and invoice information for plan-manager review. The plan manager decides whether the purchase can proceed under the participant's plan.
Do you accept purchase orders?
Yes, if emailed to Arco and confirmed before dispatch.
What if my claim is rejected?
Funding outcomes are not controlled by Arco. The participant, plan manager or support coordinator should review the reason and decide the next step.
Do you provide practitioner documentation?
Yes. Arco provides product information and an editable funding request letter template that a practitioner or participant can adapt.
How long does a quote take?
1 business day.