An aged-care home or home-care team may be asked by a resident, family member or representative to help establish a daily oral-care routine with a personal product. This guide outlines practical questions for discussing Arco Brush. It does not replace the service’s policies, resident care planning, infection-control procedures, clinical advice or procurement processes.
Start with the resident’s choice
The Aged Care Quality Standards emphasise dignity, informed choice, independence and respect for individual needs and preferences.[1] A resident should be involved in decisions about a daily routine wherever possible, with the people they choose involved in the discussion.
Arco Brush is a full-mouth sonic toothbrush with a flexible mouthpiece and guided brushing cycle. It is a personal oral-care product, not a clinical service. The resident, their family or representative and the service should decide whether they want more information before ordering or introducing it to a routine.
Practical questions for a team discussion
| Area | Questions to consider |
|---|---|
| Resident preference | Does the resident want to consider a mouthpiece-style brush? Has information been explained in a way they can understand? |
| Routine support | What prompting or practical assistance does the resident want, if any? |
| Product use | Has the resident or representative reviewed the supplied instructions and product information? |
| Personal-item policy | What does the service require for personal oral-care items, storage, cleaning and charging? |
| Oral-health concerns | Does the resident have pain, swelling, bleeding gums or other changes that warrant dental or clinical advice? |
| Ongoing care | Who will check the mouthpiece for wear and arrange a replacement when needed? |
Ordering and information pathway
Arco Brush does not claim that an aged-care home, home-care provider, My Aged Care program or government funding will pay for the product. A service can request factual product information, a quote or invoice details for its own review, but any purchasing decision must follow its own policies and authorisations.
For a resident or family considering a personal purchase, begin with the Arco Brush Starter Kit. For routine support, use Families & Carers. For setup, care and replacement-mouthpiece guidance, use Arco Brush Care & Instructions.
For service-team product information, quote support or invoice questions, email hello@arcobrush.com.au. Please do not send resident clinical records or unnecessary personal information in an initial enquiry.
Care boundaries
Use Arco Brush as directed in the supplied instructions. Check the mouthpiece for wear and consider a replacement when it becomes worn or as hygiene routines require. For mouth pain, swelling, bleeding gums, new mouth changes or other oral-health concerns, contact a dentist or relevant health professional.